Piercing & Jewellery Terms

You will be required to a pay a non-refundable deposit of £15 for your piercing booking.

It is your responsibility to pay your own deposit. We cannot accept bookings made on behalf of someone else and cannot transfer your booking fee to another individual.

Your remaining balance can be paid by cash / bank transfer at your appointment.

It is possible to transfer a deposit if you cannot keep your booking. However, a minimum of 24 hours MUST be given for your deposit to be transferable. 

Given the cancellation terms have been followed. If you need to transfer your appointment due to sickness, you must allow 10 days from the date you let us know to reschedule.

Failure to show up to your booking will result in your deposit being lost and refused further bookings at our discretion.

If you show up more than 10 minutes late to your booking, it will be cancelled, and you will lose your deposit.

You agree it is your responsibility for reading and understanding all consent forms, terms and conditions and the relevant procedure information as well as following the aftercare advice.

You accept that any abuse, either in person or digitally will not be tolerated under any circumstances and an instant refusal of future bookings will be put in place.

You understand that children are not allowed on the premises unless booked in for a piercing. If you attend your booking with more than one child your appointment will be cancelled and you will lose your deposit.

You accept it is your responsibility to bring the necessary ID to your booking, failure to do so will result in your booking being cancelled and your deposit being lost. 

A non-refundable deposit of £15 will automatically be deducted from your gift voucher to secure your piercing booking.

Failure to show or cancelling last minute - the cancellation policy will apply and the remaining balance, minus your £15 deposit will be carried over to any future booking.

If the remaining gift card / voucher balance does not cover a deposit to secure another booking, you will be required to book through the website and your gift card balance will be used to clear the remaining balance on your booking.

You accept full responsibility for keeping track of your credit and your gift voucher safe. Failure to do either of the above could result in you being refused an appointment. All booking made with credit, must be attended with a voucher / receipt with the remaining available balance. 

You may be required to bring photo ID to your booking, it is your responsibility to check this prior to your piercing booking.

Failure to provide your ID will result in the appointment being cancelled and your deposit being lost.

Child bookings will require ID for both you and your child - Only a parent or legal guardian can accompany a child to their booking. 

Due to insurance reasons, ONLY the child that is booked in will be allowed on the premises. If you have more than one child with you on the day, the booking WILL NOT go ahead, and you will lose your deposit.

If you require parent consent for your piercing, your parent MUST attend the booking with you and both you and your parent MUST have photo ID. 

All piercings MUST be done with our jewellery to ensure the quality of metal being used is of high quality.

We are confident that you will be more than happy with your piercing. However, if you find you are not satisfied you must attend the studio as soon as possible.

You have 14 days following your initial appointment to visit us in the studio to discuss your concern and allow us to resolve the matter for you.

You must attend the studio with the jewellery in your piercing for us to assess the problem.

If you remove the piercing jewellery prior to visiting us, we will not be able to help you further.

If you fail to attend the studio within the 14 days, we will take this as you have decided to keep your piercing and the matter will be closed.

You accept a minimum chargeable fee of £15 for booking a jewellery change appointment. This fee is to secure your booking and is for the time spent at the studio only.

You accept the cost of your booking may go up, if you require more time at the studio. You MUST let us know prior to your appointment.

The jewellery used to change your jewellery is our standard 316L surgical steel. However, you can pick something different from our display cabinet if you wish - This will incur an extra cost.

When booking a jewellery changing appointment, jewellery can ONLY be changed once your piercing is fully healed. 

In the interest of hygiene and for personal protection, jewellery is only refundable or exchangeable if the jewellery is unused and in the original packaging. All returns must be authorised prior to returning them to our studio in Liverpool.

You have 30 days from the date you placed, your order to return your jewellery.

Postage is to be paid for by you, It is advisable to have your parcel tracked when returning.

If your parcel is not received by ourselves, it is your responsibility to chase it up with your chosen courier.

All exchanges are for the original order. You can not pick different jewellery.

You will receive written & verbal aftercare advice at your appointment. It is imperative that you follow all the information provided to ensure you give your piercing the best chance of healing well. 

You accept you are 100% responsible for the aftercare of your piercing, this is from the cleaning of your piercing to checking the balls on your jewellery. While we tighten all jewellery prior to leaving the studio, they can over time come lose. It is part of your aftercare to check your jewellery.

In the event that you incur one or more of the following problems, we are here to help you.

• Excessive swelling.
• Allergic reaction.
• In-bedded jewellery.
• Irritation.

Etc.....

If you find yourself in any of the above situations, you must contact us immediately.

Loyalty cards are given at your first appointment. You will receive a stamp for every piercing you get. (earlobes are a set and therefore classed as one piercing, not two).

Your loyalty card is stamped at each booking, if you do not bring it with you it will not be added at a later date.

If you lose your loyalty card, you will receive a new one minus any stamps you have previously collected.

If you have multiple half-filled loyalty cards, you can add them together for your free piercing. (All cards MUST be brought to your booking at our Liverpool studio).

You can gift your loyalty card to someone else when it is full for a free piercing (this does not include free piercing jewellery from the cabinet)

Loyalty cards can be booked in at any time, they have no expiry

If you book an appointment to get your free piercing and do not show, cancel last minute or show up without your loyalty card, you will forfeit your right to the free piercing, and your loyalty card will be invalid.