- In the interest of hygiene and for personal protection, earrings and piercing jewellery can ONLY be returned for repair (if you received it damaged) not exchanged or refunded.
- Our promise to repair your jewellery does not apply to faults or damages caused by accident, neglect or misuse.
- Repairing jewellery ONLY applies to orders made online, in store purchases are exempt from any repairs.
- You have 30 days from the date you placed your order to return your jewellery.
- All jewellery MUST be returned unused and in it's original packaging in order for it to be repaired.
- Before returning your jewellery, please email us pictures of your damaged jewellery via the button below.
- We will send your jewellery to be repaired and have it returned to you within 14 working days.
- Prior to the return of your jewellery, we will email photo's of the repairs that have been made to ensure you are happy before posting them out to you.
Please note, return postage is to be paid for by you, if we do not receive the jewellery you returned we will request proof of postage and a receipt from the post you used. It is advisable to have your parcel tracked when returning it.